Philosphy of Care
“The Doctors at Lavington and Thurgoona are united in providing a service of the highest possible standard to our patients and a fulfilling workplace for all.”
The Doctors at Lavington and Thurgoona are general medical practices that look after and care for patients from all walks of life and cultural backgrounds in a modern and welcoming environment.
We commit to high ethical standards, a trusting and engaging doctor - patient relationship as well as the ability and capacity to evolve and include new ideas and concepts to ensure optimal, compassionate and evidence based medical care for our local and wider community in all their different stages of health.
Our Values, We value...
Treat other team members as you want to be treated.
Treat patients as you would want to be treated.
All team members contributions are valued.
Team members have different expertise.
Respect for all team members and their decisions.
Friendly happy disposition towards all team members and visitors.
Behave in a positive and harmonious manner.
Changes are notified to all team and visitors where possible.
Display an orderly and neat work environment.
Monitor and review appointment bookings to ensure efficiencies.
Patient needs match GP expertise.
Thorough explanation to patients so they are fully informed.
Greet patients promptly.
Protect each other as you would yourself.
Consider the impact of your decisions and your behaviours.
Assist the team achieving their individual accomplishments.
Remain focused on delivering an excellent service.
Acknowledge individual achievements.
Understand mistakes happen; this creates learning opportunities.
Respond to mistakes quickly and appropriately without blame.
Respect individual differences.